Recovering a 324‑Day Overdue Marketing Services Invoice Through Third‑Party Escalation

Business: Deep Footprints Digital Ltd – Digital marketing Agency
Accounting system: Xero

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The client is a UK‑based digital marketing agency that supports the small business sector. They occasionally have unpaid invoices at the end of contracts, usually for small amounts but enough to cause stress when they are not paid.

Before the case was instructed, the creditor had exhausted internal chasing:

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• No response from the debtor
• Occasional promises to pay, but no follow‑through
• Avoidance of calls and emails
• No dispute raised at any stage

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Impact on the business:
The invoice had been outstanding for nearly a year, creating prolonged cash flow pressure as well as the time wasted on chasing the outstanding invoice and the stress created through worrying about it. The business owner decided to get external help in recovering the invoice and contacted Get Paid.

This case carried several complexities:

• A long‑overdue debt of 324 days
• Limited internal capacity to continue chasing
• Need for third‑party involvement without unnecessary conflict
• Full debtor contact details were available, reducing administrative friction

Deep Footprints Digital Ltd instructed the case through the BizzCtrl GetPaid workflow.

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• ‍Time taken to instruct: Under 5 minutes (likely under 1 minute)‍
• Collection approach: Professional third‑party debt recovery using McQueen Partnership.

With this instruction being under the GetPaid Trial Period the client did not need to pay for the GetPaid service.

The workflow ensured a fast, compliant, and structured escalation, enabling the creditor to hand over the matter with minimal effort.

Payment Received within 3 weeks

After a few emails between the McQueen Partnership and the debtor the invoice was fully recovered. The McQueen partnership took their fee and then sent on the remainder to the Deep Footprints Digital bank account.

Client Feedback

The outstanding debt, although not a huge amount financially had been weighing on me mentally as unpaid invoices always cause a lot of stress. We take a lot of pride in our work and put in considerable effort for our clients so if someone decides not to pay for the services that we agreed then it feels like a personal affront.

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It was a great relief to hand this over to a 3^rd party and just forget about it. Especially when the debt was recovered about 3 weeks later.

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I now wish I had found GetPaid sooner and not wasted so much time worrying about outstanding invoices.